Case Studies
My very last client was a great client - West End Montessori. Over the course of 5 years, I worked myself out of a job. It was intentional and was all because of service design thinking.

A little bit of Swiss & not a lot of that

At times I struggled to run a business. Some people call it an opportunity to grow and some just call it failure. But in the business world if you are fortunate to pick yourself back up - it can be both. In my case, I used it as an opportunity to pivot my business model for a second time.

Learning to Pivot